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Product details
File Size: 12184 KB
Print Length: 209 pages
Page Numbers Source ISBN: 1941868029
Publisher: Burgess Lea Press (March 31, 2015)
Publication Date: March 31, 2015
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B01NBXUK09
Text-to-Speech:
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Amazon Best Sellers Rank:
#94,029 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
We had a weekly "book club" for our sales team and this was our latest selection. How would a book on the restaurant business apply to technical sales? Well, it really comes down to the customer service focus of the book. In truth, we had to stretch the application of some chapters to our line of work, but overall it was a good read.The book itself is certainly interesting, especially for someone whose only "restaurant" experience was working at the local fast food joint when I was a kid. There certainly felt like times in the book were just boasts about the author's own restaurants, but I found the specific stories/customer examples the most interesting. I probably don't visit the types of establishments where I would expect this level of service all that often, but I think customer service is so important for all types of businesses that this could certainly be beneficial to anyone reading it.
I enjoyed this book but on some level, it felt a little promotional which after a while, I decided was fine. In the end, I recommended this book to a local restaurateur in our neighborhood who was excited about it. So all good and I agree that these online reviews are hard. I only post when there is a distinct positive and it's usually related to my experience and sometimes the food. There is some good information that every customer should absorb.
This book was written, apparently knowing my heart. Jeff Benjamin has shown through his transparency, what I've always thought about the restaurant business. Service is everything. As my husband and I venture to open our first restaurant, after retiring from our family owned construction business, Front of the House has become one of our Bibles. Thank you. I will glean from every letter, every word and every page.
Having 20years experience in the industry it's refreshing to find hospitality chiefs whose unwavering passion have propelled them to the top in the industry. His insights and stories are spot-on.
Simple and to the point with wonderful observations-everyone should read this! I will be visiting this restaurant soon and look forward to it
A detailed and heartfelt approach to operating a modern fine-dining restaurant with concepts that can be applied to multiple industries.
Great read for anyone in the hospitality industry.
I heard an interview with the author on the radio and was immediately intrigued since I have always been interested in the restaurant business and wondered about it's inter workings.What a great read! It answered all of my questions and gave me a much greater appreciation and understanding of what goes into a dining experience be it casual or fine dining.This book covers a wide range of topics that I think would be of interest and helpful to a wide range of readers and as a result, I ordered four copies.One for myself.One for my Daughter In-Law who is a great cook and who has enjoyed a wide range of restaurants from casual to the finest of fine.One for a young friend who is just getting started in the business and...One for another friend who is a GM at a great new restaurant here in Orlando.I'm looking forward to the feedback I get as a result of the three copies I gifted. Should be three different perspectives and I'm sure everyone will gain from the read.
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